OUTPATIENT MENTAL HEALTH SERVICES

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La Familia’s Outpatient Department provides mental health services at a clinic located in Central Hayward. Through our Outpatient Department, we provide therapeutic and case management services to residents of South and Central Alameda County. Our programs provide specialty mental health services to adults with chronic pervasive mental illnesses; children, ages 0 to 18, with full-scope Medi-Cal; and adults in need of crisis stabilization services. Most of our clients deal with significant mental and emotional stressors, including trauma, abuse, domestic violence, discrimination and stress related to poverty, immigration, and acculturation issues and, as many of our clients are first-generation Latino immigrants, our entire clinical team is fluent in Spanish.

Currently, the Outpatient Clinic operates three programs: Service TEAM, Acute Crisis Care and Evaluation for System-Wide Services (ACCESS), and Early and Periodic Screening, Diagnostic, and Treatment (EPSDT). The main objectives of these programs are to meet clients where they are, with the role of the clinician as being a support and advocate for the client. These programs are parts of a contract with Alameda County Behavioral Health Care Services.

Department Programming Overview

Adult Programs

 

» In-Home Outreach Team (IHOT)

 

» Service Team

 

» Acute Crisis Care and Evaluation for System-Wide Services (ACCESS)

 

Youth Programs

 

» Early and Periodic Screening, Diagnostic, and Treatment (EPSDT)

 

» Unaccompanied Immigrant Youth (UIY) Care Team

 


 

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In-Home Outreach Team (IHOT)

The In-Home Outreach Team (IHOT) program provides intensive outreach and engagement services to adults with serious mental illness (SMI) in central and northern Alameda County. The primary program goals are to engage and connect the hardest-to-serve and most resource-intensive SMI populations with needed community supports, especially mental health treatment. IHOT does not provide treatment services directly; instead, the program focuses on outreach and engagement. Referrals can be made by calling the Alameda County Behavioral Health Care Services (ACBHCS) main number 1-800-491-9099.  

 

Contact Information

Ramon(a) Rio, LCSW, Program Supervisor

1-510-881-5921

[email protected]

 

Location

26081 Mocine Avenue

Hayward, CA 94544

Hours of Operation:

Monday - Thursday: 9 am - 8 pm

Friday: 9 am - 5 pm

 


 

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Service Team

The Service Team program provides mental health, case management, crisis intervention, and medication support services to adults with severe and persistent mental illness (SPMI). The Service Team program is considered an intensive outpatient treatment program serving individuals with conditions such as schizophrenia, bipolar disorder, and major depressive disorder with psychotic features.

Clients are assigned to the Service Team by The Acute Crisis Care and Evaluation for System-Wide Services (ACCESS) program of the Alameda County Behavioral Health Care Services (ACBHCS). Clients can call the ACCESS main number at 1-800-491-9099 to inquire about referral to the program.

 

Contact Information

Edwin Huaco, Program Supervisor

510-935-9900

[email protected]

Location

26081 Mocine Avenue

Hayward, CA 94544

Hours of Operation:

Monday - Thursday: 9 am - 8 pm

Friday: 9 am - 5 pm

 


 

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Spanish Language ACCESS Program

The Spanish Language Acute Crisis Care and Evaluation for System-Wide Services (ACCESS) program provides crisis stabilization services for Latino and/or Spanish speaking clients ages 18 and older who are experiencing acute mental health symptoms. Through the ACCESS program, we provide needs assessment services, brief stabilization treatment, and referrals to longer-term outpatient counseling, medication management or to the Service Team program.

Clients are referred to our Spanish Language ACCESS Program through the Alameda County Behavioral Health Care Services (ACBHCS), psychiatric hospitals, primary care doctors, or by calling the La Familia main phone number at 1-510-881-5921.

 

Contact Information

Jennifer Vazquez, LCSW, Program Manager/Clinical Supervisor

510-589-4352

[email protected]

 

Location

26081 Mocine Avenue

Hayward, CA 94544

Hours of Operation:

Monday - Thursday: 9 am - 8 pm

Friday: 9 am - 5 pm

 


 

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Early and Periodic Screening, Diagnostic, and Treatment (EPSDT)

The Early and Periodic Screening, Diagnostic, and Treatment (EPSDT) program offers ongoing individual and family psychotherapy services to children and youth (ages 0-21) with full-scope Medi-Cal; however, we have some capacity to serve uninsured children and youth. Services are provided at agency offices, home settings, school-settings, and/or other field locations in order to ensure the most effective interventions. Bilingual (Spanish/English) services available.

EPSDT services are provided through the following programs:

  • Outpatient Clinics (offices located in Hayward and Oakland)
  • Early Childhood Mental Health Program
  • Early Childhood Integrated Health Program 
  • School-Based Behavioral Health Program (serving certain schools in OUSD, HUSD, SLZUSD, and NHUSD). Please call for details on schools served.  

Clients are referred to our EPSDT Program through the Alameda County Behavioral Health Care Services (ACBHCS), by school personnel, primary care physicians or by calling the Children's Mental Health Outpatient Clinic 1-510-300-3574

 

Contact Information

Adriana Rojas Arrayga, Program Administrator

1-510-300-3574

[email protected]

 

Location

24301 Southland Drive, Suite 300

Hayward, CA 94545

Hours of Operation:

Monday - Friday: 9am - 6pm

 


 

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Unaccompanied Immigrant Youth (UIY)

The Unaccompanied Immigrant Youth (UIY) program provides linguistically appropriate and culturally sensitive mental health services and interventions for youth who immigrated to the United States without the accompaniment of a parent. We specialize in trauma-focused and family oriented treatment to Unaccompanied Immigrant Youth families. We have four Clinicians and two Case Managers who serve as a mobile unit providing services at schools and in the community throughout Alameda County.

 

This program is administered in collaboration with the Alameda County Center for Healthy Schools and Communities. Clients are referred to our UIY Program by school personnel.

 

Contact Information

Laura Garcia Pisani, LMFT #118205, UIY Program Supervisor

1-510-708-0756

[email protected]

 

Location

22366 Fuller Avenue

Hayward, CA 94541

Hours of Operation:

Monday - Friday: 9 am - 6 pm

 


 

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Wellness Recovery Action Plan (WRAP) Group

The Wellness Recovery Action Plan (WRAP) is an evidence-based system that is used worldwide by people who are dealing with mental and physical health challenges and those who want to attain the highest level of wellness and lifestyles. Our WRAP Group meets every Friday morning at our clinic in Hayward and is facilitated in the Spanish language. The group is available to anyone in the community at no cost and drop-ins are welcomed. Please call the number below for more information, including meeting times and locations.

 

Contact Information

Edwin Huaco, Program Supervisor

510-935-9900

[email protected]

 

Location

26081 Mocine Avenue

Hayward, CA 94544

Hours of Operation:

Monday - Thursday: 9 am - 8 pm

Friday: 9 am - 5 pm